terms and Conditions

General terms of website use

The use of our website by our users certifies the full, direct, conscious and unreserved acceptance of all and each of the provisions included in the terms and conditions herein, therefore we invite you to read carefully these conditions

Tourbility is a sales intermediary between travelers and touristic service providers. We offer articles of touristic options and facilitate their reservations. Every touristic service provider is responsible for every service, schedule and warranties on every reservation under their own terms and conditions.

Some of the services we provide of third parties have their own particular characteristics to the service and depending the case may substitute or supplement the terms described here, the same that will be clearly shown as additional information for the user.

The use of navigation and access to our website, are free. However services offered are subject to a payment for such provision of services.

Prices for tours, tour packages and touristic services are valid through 2015. Online payments for tours, tours packages and services are processed by Go2Peru and COLMELTUR using a VeriSign SSL3 Certificate online payment system.

Trademarks, logos and suppliers

Any brand, logo and / or vendor name shown on our website, are used for information purposes only and are the property of their respective owners or holder of intellectual property rights.

Registration / Membership and User Responsibility

By accessing and browsing our website does not require prior registration. However the process of purchasing our services itself requires a record of your information. Therefore, in accordance with the provisions of Law No. 29733, Law on Protection of Personal Data in Peru Law, it is advised that all data provided and recorded on forms that are provided on the website will be automatically recorded and stored in our systems.

The Record of your information will grant conformity and direct consent to receive electronic newsletters, participate in surveys about the service received, and to participate in price contest for our customers. LimaGuide allow users to receive newsletters and also withdraw their information when they wish so.

The personal information provided will not be given in use, marketed, sold, rented or transferred in any way to other companies. All information provided will be used only and exclusively by LimaGuide and colleagues.

Tourbility, will consider a Client any person that has the majority of age at the time of purchase and for the regulation of the service purchased should be able to demonstrate this capacity at the time of use.

Tourbility will take the information entered by the customer when making a reservation, considering that the data entered by the Customer is exactly as it appears in your current valid identity document (ID card, driver's license or passport). LimaGuide reserves the right to request additional information needed to make a sale, also reserves the right to request additional information to validate the information entered by the customer.

The customer is solely responsible for knowing the requirements and validity related to immigration (Visas, passports, Notary for Minors, valid identity documents, etc.), customs (products that do not pay or pay taxes) and sanitary rules of the destination (vaccinations, health alerts), Customer is directly responsible to have the documentation required by the relevant authorities. The process and management of obtaining the visa below to visit a country is the sole responsibility of the Customer therefore LimaGuide assumes no responsibility in case the customer does not meet the requirements of the relevant authorities.

Tourbility is not responsible for flights change made by the airline. If the passenger loses or does not show up for their flight, the passenger will be solely responsible for any change, cancellation or loss of value of the ticket. It is your responsibility to reconfirm your flight and arrive early enough to address their (national or international) flight time. If a service is not taken in the date, time or manner previously agreed, the customer assumes full responsibility for the actions and penalties imposed by the direct service provider, under this scenario, any redemption request may not be received.

Programs and Services Prices:

• All prices are listed in American dollars and include all taxes, sales commissions and applicable rates for tourists and non-residents of Peru.
• All air and bus fares are subject to changes and availability, only to be confirmed the date of reservation.

• The system will only process reservations received with a minimum of 7 days prior to the date of the tourist services. Otherwise LimaGuide reserves the right to deny the reservation.
• To confirm your reservation, we must receive the payment for services or a guarantee deposit.
• All payments or deposits must be made through our online system.
• Your credit card will be charged only after the availability of all the services are confirmed.
• Online Transaction Service Fee: A non-refundable fee of 12% on the total price is charged for each reservation.Our system works as an intermediary between travel suppliers and passengers in the process of reservation and payment for travel services. In order to facilitate the reservation process we have trading agreements with some companies that manage their own reservation systems and payments (as hotels, tour operators, trains and buses) through Go2Peru.

     • For services on request, a LimaGuide representative will contact you. To confirm availability and finalize the sale process.

• When submitting a quote for services on request, LimaGuide will send an estimated price while preparing the quotation. Tourbility seek to respect the price until the issuance of the tickets, or vouchers of service. However prices may change due to changes made by the supplier. The price won’t suffer changes or modifications if the service meets confirming payment.

Tour Packages:

• All tourist packages or tours which are confirmed have all services guaranteed.
• The confirmation of your reservation will be sent by e-mail with the reservation code of each tourist program requested.
• The confirmation will only proceed after we receive your on-line reserve or a guarantee deposit.
• The guarantee deposit for tour packages is a payment in advance of $100 US Dollars per person, which is not refundable if the reservation is canceled.
• The total payment of the packages / tours must be made 60 days prior to the beginning date of the travel program.
• The passenger will be contacted by the tour operator in the place indicated in the tour program or itinerary. Identification with passport or identity document and the confirmation code will be enough to start the tourist services.
• Is the responsibility of the passengers to provide their arrival and departure information with proper anticipation.
• In case the passenger requires pick up from a different point than the one set in the program - itinerary, he/she must coordinate in advance with LimaGuide.
• Parts of the package / tour not used by the passenger due to his/her own decision will not be refunded if package / tour have started.

Penalties:

• Any cancellation by the passenger before 90 days of the start date of the tour package will be penalized with 50% of the value of the confirmed Program plus US $ 100 administrative costs.
• For any cancellation by the passenger, between 59 and 31 days from the start date of the tour will be penalized with 80% of the value of the program, plus US $ 100 US administrative expenses.
• For any cancellation, by the passenger, 30 days or less before the start date of the tour will be penalized with 100% of the value of the program.
• Note: The reservation of the programs for the Inca Trail are not refundable in any case.

• All reservations for hotel accommodation confirmed are guaranteed.
• The confirmation of the reservation will be sent by e-mail with the hotel reservation code.
• Breakfast and transfer from the airport are included only if it is specified and published by the hotel, otherwise the price includes only the accommodation.
• Passengers must show their passports or document at the hotel with their confirmation code, this is enough to take the room.

Penalties:

• Cancellations made by the passenger more than 16 days prior to arrival will be subject to a penalty of $25.00 US Dollars for administrative expenses.
• Cancellations made by the passenger within 15 days prior to arrival will be subject to a penalty of the first night amount plus $25.00 US Dollars for administrative expenses.
• Passengers who don't cancel with proper anticipation or don't arrive at the hotel (no show) on the reserved date will lose their payment for all night’s reserved.

• In case the passenger decides to leave the hotel before the departure booked, the night difference will not be refunded.

• IATA airlines or transport companies have no responsibility with passengers while they are not on board of the airplane, train or bus.
• There will be a penalty when the tour or package includes a promotional air or land fare and the passenger changes the date of travel.

• Passengers must bring their passport or travel document (depending on their nationality), it is a legal rule in Peru.

Air tickets do not allow changes without considering the availability date on the new date without considering the penalty plus the rate difference that can be applied from the airline. Date changes concerning other types of services will depend on availability and conditions specified by the relevant service provider.

Urgent Cancellations:

• In case of last minute cancellations or additional information, please contact Tourbility phone number (0051) 997441193 (Lima – Peru).

• The services offered by our web site indicate cancellation policies applicable to each service. By purchasing through our website the customer agrees explicitly and without restrictions, cancellation policies included in each service.

• Baggage transportation is limited to 44 lb (20 Kg) per passenger for all flights and local land carriers unless is indicated otherwise.
• Passengers are responsible for their baggage, unless the baggage is insured Limaguide is not responsible for the loss, theft and / or damage to a Customer luggage.
• Small objects as video or photo cameras, binoculars, bags, umbrellas, etc., are responsibility of their owners and are recommended to be insured.
• It is recommended to carry all baggage with personal identification.

• The weights and luggage restrictions depend on the airline or ground transportation. It is your responsibility to ensure compliance with the standards imposed by each airline.

• As it is shown in each program, the rates are fixed by person, and by the number of night specified.
• The tour operator reserves the right to replace hotels, if necessary, for other of the same category or higher.
• Single and matrimonial rooms are limited.

• Meals and snacks are given to passengers in all flights and land transportations according to each transportation company.
• Some tour programs include the meals specified in its itinerary, these are described as: (B: Breakfast, L: Lunch, D: Dinner)
• All extra meals are responsibility of the passenger.

•  Claims for reimbursement of all type of service will exclusively depend on the service provider, and its processes and requirements.
•  Redemption requests must be submitted within 10 days after completion of service. All applications must be sent to info@tourbility.com email attaching the necessary documentation signed by the client in order to support the claim. Redemption requests will be evaluated and resolved by Tourbility.
• If for any reason out of our control, the tourist services operator company does not provide any service: hotels, meals and or transportation as indicated in the travel program, a reimbursement will be provided within 30 days after the client submits a claim or presents an authorization form to any of our local or foreign agents.
• Refunds for cancellations requested by passengers will be processed within 30 working days after passenger claim is received. Refunds will be subject to the penalties of each case.
• No claims will be considered if made after 60 days of termination of the tour.

In accordance with the Code of Consumer Protection and Defense, LimaGuide offers its virtual book of claims, and also has an email account for Customer Service which is info@tourbility.com

• Services non given due to negligence from Tourbility or our personnel will be limited to the real cost of the omitted services and excludes all consequences or indirect costs.
• In that case LimaGuide will make its best effort to provide services of similar value, subject to availability.

•  Tourbility does not provide directly the services or products sold in our website, these are the responsibility of each supplier depending on the type of service or product. Tourbility is a sales intermediary between tourist service companies and passengers in the process of reservations and payment of services. It is our participation as a negotiator who seeks the best option to sell to our customers.

• In case the service provider stops operating due to internal labor problems, greater force or other reasons, or the service provider declares economic insolvency with the formalities that the corresponding Peruvian legislation demands, a refund for the non-taken services will be made to the passenger within the procedures and legislations established by Peruvian authorities.
• Tourbility is responsible to demand the service provider to provide the services and lodgings offered to the passengers, just as they are declared in the itinerary of the published program and in our web site Tourbility will provide the greatest support and interest to make sure that the services or products purchased are delivered to the customer in agreement and in accordance with the features offered at the time of purchase.

• The passenger accepts that Tourbility has no obligation and is not responsible for total or partial of services not provided in case of natural disasters, severe weather conditions or any other acts of nature or any cases that may occur during the service development that cannot be anticipated. Also, the passenger recognizes that Tourbility will not be responsible for the services not provided in case of strikes, political manifestations or any public acts outside the control of Tourbility, nor for the hour change, cancellations or reschedule of flights, trains or buses.  In this case the value of the contracted service will not be reimbursable; however Tourbility will offer all the help so the client may have a solution before time and, with the support of the respective reimbursement request if applied.
• If for any reason the transportation choose by the passenger (bus, flight, train, etc.) does not arrive to destination at the date and hour programmed to take the tour or program reserved, Tourbility and the tour operator deny all responsibility for not providing the tour or package services. These services will not be reprogrammed. The tour operator will provide services only at the programmed arrival of passengers. The portion of the program lost due to late arrival is not refundable.
• Tourbility, its intermediaries and employees are not responsible for loss, damage or injury related to services or accommodations provided by the railroads, bus companies, tour companies, tour employees, boat companies, airlines and or hotels. All of the above are subject to local laws of the country where the services are provided.
• The tour operator reserves the right to alter the program of any package / tour.
• Tourbility will send all e-tickets and confirmations of services through the e-mail provided by the passenger in the reservation form.

• The purchase of a service through our website implies the explicit acceptance of the customer to all the terms and conditions described in this document and the terms and conditions of service providers.
• Tourbility reserves the right and the power to review every sales and service request. Also annul or cancel a reservation if there is evidence of attempted fraud.
• In case an operation is considered risky, Tourbility will attempt to contact the customer to find a solution to the inconvenience presented.

Final Thoughts

Failure by the customer of any of the foregoing conditions may involve the immediate cancellation of the services requested.

Buying a service through our website implies explicit and unconditional acceptance of the terms and conditions presented herein.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS MUST REFRAIN FROM USING OUR WEB SITE.